ShopCore GH only collects information reasonably required to process orders, confirm payments, provide customer support, improve our services and protect our platform.
Privacy Overview
ShopCore GH respects the privacy of customers and visitors who use our platform.
This Privacy Policy explains what information may be collected when you interact with ShopCore GH, why that information is required, how it may be used and the measures we take to protect it.
By using ShopCore GH, you acknowledge the practices described in this Privacy Policy.
Information We Collect
The information collected by ShopCore GH depends on how you use the platform.
We may collect information including:
- Recipient mobile phone numbers used for data bundle orders.
- Telecommunications network selected for an order.
- Bundle or package selected.
- Order references and transaction references.
- Payment status and transaction information.
- Customer contact information voluntarily provided to support.
- Messages or enquiries submitted to our customer support team.
- Technical information generated when you use our website.
We aim to collect only information reasonably necessary for our business operations and customer services.
Order Information
When you purchase a mobile data bundle through ShopCore GH, we may collect information required to create, process and track your order.
This may include:
- Recipient phone number.
- Selected network.
- Selected bundle.
- Order amount.
- Order reference.
- Order status.
- Date and time of the transaction.
- Supplier or service processing reference where applicable.
This information is necessary for us to process the requested service and help resolve order-related issues.
Payment Information
When you make a payment through ShopCore GH, payment-related information may be processed through an approved third-party payment provider such as Paystack.
ShopCore GH may receive transaction information including:
- Payment reference.
- Amount paid.
- Payment status.
- Payment method or payment channel.
- Transaction date and time.
- Limited payment-related information returned by the payment provider.
ShopCore GH does not require customers to provide mobile money PINs, card PINs, online banking passwords or similar confidential authentication credentials directly to ShopCore GH.
Technical Information
When you access our website, certain technical information may be generated automatically by your device, browser, server or related systems.
This information may include:
- Browser type.
- Device type.
- Operating system.
- IP address.
- Date and time of access.
- Pages or features accessed.
- Error or diagnostic information.
- Security and fraud-prevention information.
This information may be used to maintain platform security, investigate errors and improve website performance.
How We Use Your Information
Information collected through ShopCore GH may be used to:
- Create and process mobile data bundle orders.
- Confirm and reconcile payments.
- Deliver purchased services.
- Track order status.
- Investigate failed or delayed transactions.
- Process eligible refunds.
- Provide customer support.
- Prevent fraud and unauthorized transactions.
- Protect the security of the platform.
- Maintain transaction records.
- Improve the reliability and performance of our services.
- Comply with applicable legal or regulatory requirements.
Payment Processing
ShopCore GH may use third-party payment processors to receive, verify and process customer payments.
One of the payment processors that may be used by our platform is Paystack.
When a customer completes a payment through a payment provider, certain transaction information may be exchanged between ShopCore GH and the provider to confirm the transaction and associate the payment with the appropriate order.
Payment providers may independently collect and process information according to their own privacy policies, security procedures and regulatory requirements.
How Information May Be Shared
ShopCore GH does not sell customer personal information.
However, information may be shared where reasonably necessary to provide our services.
Information may be shared with:
- Telecommunications networks.
- Data bundle suppliers or fulfilment providers.
- Payment processors.
- Financial institutions.
- Mobile money operators.
- Hosting and infrastructure providers.
- Security and fraud-prevention service providers.
- Professional or technical service providers where required.
We aim to limit information shared with third parties to what is reasonably necessary for the relevant service.
Third-Party Service Providers
ShopCore GH relies on certain third-party services to operate portions of the platform.
These may include payment processing, telecommunications services, data bundle fulfilment, website hosting, infrastructure, communication and security services.
Third-party providers may process information according to their own terms, privacy policies and legal obligations.
ShopCore GH takes reasonable steps to work with reputable providers that support the secure delivery of our services.
Data Security
ShopCore GH takes reasonable technical and operational measures to protect information against unauthorized access, disclosure, misuse, alteration or loss.
Security measures may include:
- Secure website connections.
- Restricted administrative access.
- Payment verification controls.
- Fraud detection and transaction monitoring.
- Application and server security controls.
- Authentication and access restrictions.
- Transaction and activity logging where appropriate.
No internet-based platform can guarantee absolute security, but we take reasonable steps to protect the information handled through our services.
Data Retention
ShopCore GH may retain transaction and customer information for as long as reasonably required for legitimate business, operational, security, accounting, dispute-resolution and legal purposes.
Transaction records may need to be retained after an order has been completed to allow us to:
- Verify previous transactions.
- Resolve customer complaints.
- Investigate refunds or payment disputes.
- Detect fraudulent transactions.
- Maintain accounting records.
- Meet applicable legal or regulatory obligations.
Information that is no longer reasonably required may be deleted, anonymized or otherwise handled in accordance with our operational requirements.
Cookies and Similar Technologies
ShopCore GH may use cookies, sessions or similar technologies that are necessary for the operation, security and functionality of the website.
These technologies may help us:
- Maintain website sessions.
- Protect forms and transactions.
- Remember certain website preferences.
- Improve security.
- Diagnose technical problems.
- Understand basic website usage.
You may be able to control cookies through your browser settings. Disabling essential cookies may affect the functionality of some parts of the website.
Your Privacy Rights
Subject to applicable law and reasonable verification, customers may contact ShopCore GH regarding personal information associated with their use of our services.
Depending on the circumstances, you may request assistance regarding:
- Access to certain personal information associated with you.
- Correction of inaccurate information.
- Updating certain contact information.
- Questions about how information is used.
- Deletion of information where appropriate and legally permitted.
Some information may need to be retained where it is required for transaction records, fraud prevention, legal compliance, accounting or dispute-resolution purposes.
Children's Privacy
ShopCore GH is a digital services platform and is not designed specifically to collect personal information from children.
Persons using our payment services should have the legal authority required to complete the relevant transaction or should use the platform with appropriate permission or supervision where required.
If you believe personal information relating to a child has been provided improperly, you may contact us so the matter can be reviewed.
External Links and Services
ShopCore GH may contain links or redirects to external services such as payment processors, telecommunications providers or support platforms.
When you leave ShopCore GH and access a third-party website or service, the privacy practices of that provider may apply.
We encourage customers to review the privacy and security information provided by third-party services before submitting sensitive information.
Changes to This Privacy Policy
ShopCore GH may update this Privacy Policy when necessary to reflect changes to our services, payment processes, technology, business operations or applicable requirements.
Updated versions will be published on this page with a revised last updated date.
We encourage customers to review this page periodically, particularly when significant changes are made to the platform.
Contact Us
If you have questions about this Privacy Policy, your information, a transaction or the way ShopCore GH handles customer data, contact our support team.
