By accessing ShopCore GH or placing an order through the platform, you acknowledge that you have read and agreed to these Terms of Service.
Acceptance of Terms
By accessing, browsing or using ShopCore GH, you confirm that you have read, understood and agreed to be bound by these Terms of Service.
These terms apply to all visitors, customers and other persons who access or use our website or services.
If you do not agree with these terms, you should not use ShopCore GH or submit an order through the platform.
About ShopCore GH
ShopCore GH is an online digital services platform that enables customers to purchase mobile data bundles for supported telecommunications networks in Ghana.
Our platform provides access to available bundle packages, secure electronic payment, order processing, order tracking and customer support.
We may work with telecommunications networks, payment processors, financial institutions, suppliers and other technology service providers in order to process and deliver services purchased through ShopCore GH.
Our Services
ShopCore GH may provide services including, but not limited to:
- Purchase of mobile data bundles.
- Access to available bundle packages from supported networks.
- Electronic payment for purchases.
- Automated or manual order processing.
- Order reference and status tracking.
- Customer assistance relating to orders and payments.
Available services, telecommunications networks, package sizes, prices and processing methods may change from time to time.
Eligibility
By using ShopCore GH, you confirm that you are legally capable of entering into a transaction and that the information you provide is accurate and authorized.
Where you purchase a service for another person, you confirm that you have permission to provide the relevant recipient information required to complete the transaction.
ShopCore GH reserves the right to reject, suspend or cancel transactions that appear fraudulent, abusive, unlawful or inconsistent with these Terms of Service.
Orders
Before confirming an order, customers are responsible for checking all information provided during the purchase process.
This includes checking:
- The selected telecommunications network.
- The recipient phone number.
- The selected bundle or package.
- The amount payable.
Once an order has been submitted for processing, ShopCore GH may not be able to change the recipient number, network or selected package.
Mobile data successfully delivered to an incorrect number supplied by a customer may not be reversible or refundable.
Payments
Customers must pay the total amount displayed during checkout before a paid order can be processed, unless another approved payment arrangement is expressly provided.
Electronic payments may be processed through third-party payment providers, including Paystack, supported financial institutions and mobile money providers.
ShopCore GH will never require you to provide your mobile money PIN, card PIN or banking PIN directly to ShopCore GH.
Sensitive payment credentials should only be entered within the secure payment interface provided by the relevant payment processor or financial institution.
A payment attempt alone does not mean an order has been successfully completed. ShopCore GH may verify payment confirmation before processing the associated order.
Pricing
Prices displayed on ShopCore GH represent the applicable selling price of the selected service at the time the customer places the order.
Prices may change from time to time due to changes in network pricing, supplier pricing, operational costs or other business considerations.
Where applicable, payment processing charges or other transaction fees will be disclosed before the customer completes payment.
A customer will not be charged a different amount from the total presented during checkout without being informed before completing the transaction.
Service Delivery
ShopCore GH aims to process valid orders as quickly as reasonably possible.
Some orders may be completed within a short period, while others may require additional processing time depending on the telecommunications network, supplier, payment provider or system availability.
During processing, an order may temporarily display a status such as pending, processing, submitted, delivered or failed.
Customers can use the order tracking feature available on ShopCore GH to check the status of their purchase.
If an order remains unresolved beyond a reasonable processing period, customers should contact our support team and provide the relevant order reference.
Customer Responsibility
Customers are responsible for providing accurate information when placing an order.
Your responsibilities include:
- Providing the correct recipient phone number.
- Selecting the correct telecommunications network.
- Selecting the intended data package.
- Reviewing order details before making payment.
- Providing accurate payment and contact information.
- Keeping your order reference or transaction reference where available.
- Contacting support promptly where an order appears incorrect or unresolved.
ShopCore GH may not be responsible for losses caused by incorrect information supplied by the customer where the requested service has already been successfully processed or delivered.
Refunds
Refund eligibility depends on the payment status, order status and circumstances surrounding the transaction.
A refund may be considered where:
- A successful payment has been verified but the associated service cannot be delivered.
- A duplicate payment has been verified.
- An order has failed and payment was successfully received.
- ShopCore GH confirms that the transaction otherwise qualifies for a refund.
Successfully delivered mobile data bundles generally cannot be reversed or refunded once the relevant telecommunications network or service provider confirms successful delivery.
Full information about refund eligibility, exclusions and processing is available in our Refunds Policy.
Failed or Delayed Orders
An order may fail or experience delays because of network downtime, supplier interruptions, payment verification issues, system maintenance, incorrect order information or other technical circumstances.
Where an order fails, ShopCore GH may investigate the transaction to determine whether the order should be retried, cancelled or refunded.
Customers should avoid placing repeated orders for the same recipient while an existing order is still being processed unless they intentionally wish to purchase an additional bundle.
Prohibited Use
You must not use ShopCore GH to:
- Engage in fraudulent or unauthorized transactions.
- Attempt to compromise the security of the platform.
- Attempt to gain unauthorized access to another person's information or account.
- Interfere with payment processing or order processing systems.
- Submit false, misleading or unlawful information.
- Use automated systems to overload, scrape or abuse the platform.
- Attempt to bypass security, payment or access controls.
- Use the platform for any activity prohibited by applicable law.
ShopCore GH may restrict access, reject transactions or take other reasonable action where suspicious, fraudulent or prohibited activity is detected.
Service Availability
We aim to make ShopCore GH available continuously, but we cannot guarantee uninterrupted access at all times.
Services may temporarily be unavailable due to:
- Scheduled or emergency maintenance.
- Telecommunications network outages.
- Payment provider interruptions.
- Supplier downtime.
- Internet or hosting problems.
- Security incidents.
- Technical problems outside our reasonable control.
We may temporarily disable a network, package, payment method or service where necessary to protect customers or maintain reliable operations.
Third-Party Services
ShopCore GH may rely on third-party providers in order to provide certain services.
These providers may include:
- Telecommunications networks.
- Data bundle suppliers.
- Payment processors such as Paystack.
- Mobile money operators.
- Financial institutions.
- Hosting and technology service providers.
Third-party providers may occasionally experience delays, downtime, maintenance or other interruptions outside the direct control of ShopCore GH.
Where such an interruption affects an order, we will take reasonable steps to investigate the transaction and assist the affected customer.
Limitation of Liability
ShopCore GH will take reasonable steps to provide reliable services and resolve legitimate customer issues.
However, to the extent permitted by applicable law, ShopCore GH will not be responsible for indirect, consequential or incidental losses arising from events outside our reasonable control.
Such events may include telecommunications network failures, payment provider outages, supplier interruptions, internet connectivity problems or incorrect information supplied by the customer.
Nothing in these Terms of Service is intended to limit or exclude any legal right or liability that cannot lawfully be excluded.
Privacy
ShopCore GH may collect and process information reasonably required to operate the platform, process payments, fulfil orders, provide customer support, prevent fraud and comply with applicable legal obligations.
Personal and transaction information will be handled in accordance with our Privacy Policy.
For more information, please read our Privacy Policy.
Changes to These Terms
ShopCore GH may update these Terms of Service when necessary to reflect changes to our services, business operations, payment arrangements, legal obligations or platform features.
Where these terms are updated, the revised version will be published on this page together with an updated revision date.
Continued use of ShopCore GH after the updated terms become effective means the revised terms will apply to your subsequent use of the platform.
Governing Law
These Terms of Service and your use of ShopCore GH are subject to applicable laws and regulations of the Republic of Ghana.
Where a dispute arises, customers are encouraged to contact ShopCore GH first so that reasonable efforts can be made to resolve the matter.
Contact Us
If you have questions about these Terms of Service or require assistance with an order or payment, contact ShopCore GH through our customer support channel.
