ShopCore GH reviews eligible refund requests carefully to protect customers while also preventing duplicate refunds or refunds for services that have already been delivered.
Policy Overview
ShopCore GH provides digital services including mobile data bundle purchases for supported telecommunications networks.
Because mobile data bundles are digital services that may be delivered shortly after an order is submitted, refund eligibility depends primarily on whether payment was successfully received and whether the purchased service was successfully delivered.
A refund is not automatically due simply because an order takes longer than expected. Where necessary, ShopCore GH may first verify the payment and final order status with the relevant payment processor, supplier or telecommunications provider.
When a Refund May Be Available
A customer may qualify for a refund in circumstances including:
- Payment was successfully received but the purchased service could not be delivered.
- An order has been confirmed as failed and payment was successfully captured.
- A duplicate payment was successfully charged for the same intended transaction.
- Payment was confirmed but no corresponding valid order could be completed.
- ShopCore GH determines after investigation that a transaction otherwise qualifies for a refund.
Refund approval remains subject to transaction verification and confirmation that the service has not already been successfully delivered.
Failed Orders
If an order is confirmed as failed after a successful payment, ShopCore GH will review the transaction.
Depending on the circumstances, the order may be retried, corrected where appropriate, or approved for a refund.
A failed status displayed temporarily while the supplier or network is still reconciling the transaction may require additional verification before a refund can be issued.
Duplicate Payments
Where a customer is charged more than once for the same intended transaction, ShopCore GH may refund the verified duplicate payment.
The customer may be required to provide transaction references, payment confirmation or other information that allows the duplicate charge to be verified.
Separate orders intentionally submitted for the same phone number and bundle are not automatically considered duplicate payments.
Incorrect Phone Number or Network
Customers are responsible for checking the recipient phone number and telecommunications network before submitting an order.
Where a bundle is successfully delivered to an incorrect number entered by the customer, the transaction generally cannot be reversed or refunded.
If an incorrect number or network is detected before the service has been processed, the customer should contact support immediately. We cannot guarantee that an already submitted transaction can be stopped.
Successfully Delivered Bundles
Mobile data bundles that have been successfully delivered generally cannot be returned, reversed or refunded.
This applies where the relevant telecommunications network, supplier or system confirms that the requested bundle was successfully credited to the recipient number provided during the order.
Because digital bundles are consumed or made available after delivery, they cannot be treated in the same way as physical products that can be returned.
Pending or Processing Orders
An order showing as pending, processing or submitted does not automatically qualify for a refund.
Some transactions require additional time for payment confirmation, supplier processing or network delivery.
ShopCore GH may wait for the final transaction status before determining whether the order should be completed, retried, cancelled or refunded.
Customers should use the Track Order feature and avoid repeatedly purchasing the same bundle while an earlier order is still being processed unless an additional purchase is intentional.
How to Request a Refund
If you believe a transaction qualifies for a refund, contact ShopCore GH customer support and provide enough information for the transaction to be located and reviewed.
You may be asked to provide:
- Your ShopCore GH order reference.
- Payment or transaction reference.
- Recipient phone number used for the order.
- Telecommunications network selected.
- Bundle purchased.
- Amount paid.
- Date or approximate time of the transaction.
- Proof of payment where reasonably required.
Customers should avoid sharing mobile money PINs, card PINs, online banking passwords or other security credentials with ShopCore GH support.
Refund Verification
Before approving a refund, ShopCore GH may verify the transaction using information from our systems and relevant third-party providers.
Verification may include confirming:
- Whether payment was successfully received.
- Whether the order was created successfully.
- The final supplier or network delivery status.
- Whether the bundle was delivered to the recipient.
- Whether a refund has already been processed.
- Whether the transaction was duplicated.
This verification process helps protect customers and prevent duplicate or incorrect refunds.
Refund Processing Time
Once a refund is approved, ShopCore GH will initiate the refund within a reasonable period.
The time required for funds to reflect may depend on the payment method, payment processor, mobile money operator, financial institution or other provider involved.
In some circumstances, third-party processing times may cause the refund to take longer to appear even after it has been initiated by ShopCore GH.
Refund Method
Where reasonably possible, approved refunds may be returned through the original payment channel or another appropriate method determined by ShopCore GH.
The refund method may depend on the payment provider, transaction type and technical availability.
Additional identity or transaction verification may be required before funds are sent to a different destination from the original payment source.
Transaction Charges and Fees
Payment processing charges may be imposed by payment processors, telecommunications providers, financial institutions or mobile money operators.
Where a third-party processing fee is non-refundable, ShopCore GH may be unable to return that portion of a transaction unless required by applicable law or otherwise determined by ShopCore GH.
Where ShopCore GH is responsible for an eligible failed transaction, we will take reasonable steps to ensure the customer receives the amount properly due under this policy.
Fraudulent or Abusive Refund Requests
ShopCore GH reserves the right to reject refund requests that are fraudulent, misleading, abusive or inconsistent with verified transaction records.
Examples may include:
- Requesting a refund for a bundle that was successfully delivered.
- Repeatedly disputing transactions already resolved.
- Providing intentionally false transaction information.
- Attempting to obtain multiple refunds for the same payment.
- Misusing payment disputes or chargebacks after receiving the purchased service.
ShopCore GH may restrict access to its services where serious or repeated abuse is identified.
Third-Party Processing Delays
ShopCore GH works with third-party providers such as Paystack, telecommunications networks, suppliers, financial institutions and mobile money providers.
Refund investigations or processing may occasionally depend on information or action from these providers.
Where a delay is caused by a third-party provider, ShopCore GH will take reasonable steps to follow up and assist the customer until the transaction reaches an appropriate resolution.
Changes to This Refunds Policy
ShopCore GH may update this Refunds Policy when necessary to reflect changes to our services, suppliers, payment methods, business operations or applicable requirements.
Updated versions will be published on this page with a revised last updated date.
Contact Customer Support
If you believe you qualify for a refund or need help with a payment or unresolved order, contact ShopCore GH support.
